Return and Refund Policy
Return and refund policy
Important information
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Customers have the right to withdraw from the purchase within 14 days from delivery, as provided by EU regulations. Casa di Tempo voluntarily extends this period to a total of 30 days from delivery.
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Refunds are processed within 14 days of receiving the returned product.
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No restocking fees apply.
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Return shipping costs are the responsibility of the customer.
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It is possible to request a replacement with another item, if available.
Order cancellation
If the order has not yet been shipped, you can request its cancellation. Simply send us a message with the order number to info@casaditempo.it. If the shipment has not yet started, we will proceed with immediate cancellation. If the package is already in transit, you can use the normal return procedure.
Return and exchange procedure
You have the option to return or exchange purchased items within 30 days of delivery, without needing to provide a specific reason.
Please comply with the following conditions before proceeding with the return:
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Items must not have been worn or washed
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The original labels must still be attached
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It is preferable to use the original packaging for the return
In other words: it is allowed to try the product, but not to use it for an extended period.
If the products meet the requirements for return or exchange, contact our customer service at info@casaditempo.it. We will send you a return label by email.
Refunds
Once we receive the return (we recommend using a trackable shipping service and providing us with the tracking code), we will inspect the products. If they are intact and compliant, you will receive a confirmation email and the refund will be processed within 14 days via the original payment method.
Damaged or incorrect items
In rare cases, a product may arrive damaged or different from what was ordered.
In such a case, send us a description of the problem, a photo clearly showing the defect, and the order number to info@casaditempo.it. We will find a solution as soon as possible: in most cases, we will send you a replacement product free of charge.
Return address
Winthontlaan 200, 3526KV, Utrecht, Utrecht, the Netherlands
Return form: