Frequently Asked Questions

When will I receive my order?
To offer competitive prices to our customers, Casa di Tempo ships directly from manufacturers or suppliers. As a result, delivery times may be slightly longer than standard national shipping. Order preparation usually takes 1-2 business days, while delivery within Italy typically occurs within 6-8 business days. Therefore, the total shipping time is generally between 7-10 business days.

My order is delayed – what can I do?
Although most shipments arrive on time, delays can occasionally occur. If more than 3 business days have passed since the expected delivery date and you have not yet received your package, please contact our customer service by writing to info@casaditempo.it.

Are there shipping costs?
No, all orders placed on the Casa di Tempo website include free shipping, regardless of the cart value or destination within Italy.

Which payment methods are accepted?
We offer secure and simple payment methods. We collaborate with reliable payment operators, active both in Italy and throughout Europe. You can pay with:

  • UnionPay
  • Visa
  • MasterCard
  • PayPal
  • Maestro
  • American Express
  • Klarna
  • Google Pay
  • Apple Pay
  • Shop Pay

Why did I receive only part of my order?
Some orders may be shipped in multiple separate packages, especially if the products come from different suppliers or vary in size or weight. In these cases, the remaining items will be delivered separately, usually within 1-3 business days.

What should I do if the shipment is damaged?
If you receive a damaged product, please do not return it immediately. Contact us first by email at info@casaditempo.it, attaching photos that clearly show the damage. Our team will assess the situation and propose the most suitable solution.

What if I ordered the wrong product or changed my mind?
If you wish to return or exchange an item, please contact us first at info@casaditempo.it. We will do our best to help you find the ideal solution. In case of a return, the shipping costs for the return are the customer's responsibility.

Still have questions?
Contact us:
Email: info@casaditempo.it
Phone: ‎+393399958908